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Program Setup

Program Setup is how you configure your entire DPC program. Everything you provide during onboarding directly powers the member experience, care delivery, and operations. Atticus Health account managers guide you through each step.

Define Your Program​

This is what members see when they open the app, and what care navigation uses to route care.

Program Identity & Virtual Services​

You name your program as members will see it and review the standard virtual services delivered by Atticus Health's white-label care team on your behalf: unlimited virtual primary care, emotional wellness counseling, health coaching, care navigation, and discounted weight loss programs including GLP-1 medications. These services are available to every member from day one — no additional configuration required.

In-Person & Extended Services​

You select which in-person and extended services the membership covers — labs, imaging, immunizations, specialist care, physical therapy, behavioral health, pharmacy, procedures, and others. This selection determines what's included in the membership versus what gets billed separately. When a member asks care navigation "Is this covered?", these selections are the answer. Pricing and fulfillment details for each service are configured collaboratively with Atticus after submission.

Set Up Your Care Network​

This is how Atticus's virtual care team connects with your in-person infrastructure. When a virtual provider orders labs, refers for imaging, or a member books an in-person visit — the system needs to know where to route them.

Locations​

Your in-person care locations — addresses, hours, walk-in policies, phone numbers, NPIs, and on-site capabilities (labs, radiology, pharmacy). Each location specifies its scheduling integration (Office 365, Google Calendar, or other). Members see these locations when booking in-person visits, and care navigation uses them for scheduling and referrals. Locations can be added individually or imported via CSV.

Providers & Credentials​

Your in-person providers — names, provider type (physician, NP, PA), license numbers, NPIs, and DEA numbers. This is how the system knows which providers are available at which locations, and gives them access to scheduling and clinical tools through the Provider Workspace. Your providers and Atticus's virtual care team share the same patient records and care plans.

Lab Network​

Your lab network — Quest, Labcorp, or another provider — and the coordination contact for lab-related setup. When a virtual provider orders labs for one of your members, the system routes the order to the right network. Non-standard lab networks are flagged for a scoped integration project.

Radiology Network​

Your radiology network or facility and the coordination contact for setup. Like labs, this determines where imaging orders are sent when a virtual or in-person provider refers a member for radiology services.

Configure Operations​

How you get paid, when care navigation escalates to your team, and who to contact for what.

Payouts & Payments​

Financial setup for reimbursement and payment collection — W-9, ACH details for both payout and payment accounts, and banking documentation. This is what enables Atticus to process membership revenue and pay your organization. All financial data is encrypted.

Care Navigation Rules​

Atticus Health's care navigation team handles benefit education, scheduling, referral coordination, ongoing care coordination, and engagement tracking for your members. You provide primary and secondary escalation contacts for when care navigation needs to hand off to your internal team — for example, when a member needs an urgent in-person appointment or has a question only your staff can answer.

Company & Contacts​

Your organization's legal name, primary admin contact, executive sponsor, and IT contact for integration questions. This establishes ownership, escalation paths, and ensures the right people on your team are connected to the right counterparts at Atticus.

Review & Launch​

You review a complete summary of everything entered. After submission, Atticus uses this information to:

  • Provision your program — configure your branded experience in the patient app and Provider Workspace
  • Set up care navigation — apply your escalation rules and service coverage to the care navigation team's workflows
  • Connect your infrastructure — integrate with your EHR, scheduling systems, lab network, and radiology network
  • Prepare for member onboarding — so that when employers submit their first roster, members can start receiving care immediately